Privacy Policy

Last updated: 1 January 2025 | Effective date: 1 January 2025

This Privacy Policy describes how FrameStorms ("we", "us", or "our"), operating the website framestorms.info, collects, uses, discloses, and safeguards your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using framestorms.info, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.

1. Who We Are

FrameStorms is a social gaming entertainment platform based in Sydney, New South Wales, Australia. We operate the website at https://framestorms.info. For privacy-related enquiries, contact us at: [email protected].

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name and email address when you subscribe to our newsletter or submit a contact form.
• Usage data: Information about how you interact with our website, including pages visited, time spent, and game activity (collected via cookies and analytics tools).
• Device information: Browser type, operating system, IP address, and device identifiers.
• Communications: Content of messages you send us via our contact form.

We do not collect financial information, payment details, or sensitive personal information as defined under the Privacy Act.

3. How We Collect Information

We collect information through:

• Forms you complete on our website (newsletter subscription, contact form)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Automatic collection when you visit our website (server logs, analytics)

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide customer support
• Send you newsletters and updates (only if you have subscribed)
• Improve our website, games, and user experience
• Analyse website traffic and usage patterns
• Comply with legal obligations
• Detect and prevent fraudulent or harmful activity

5. Legal Basis for Processing

We process your personal information on the following bases:

• Consent: Where you have given explicit consent (e.g., newsletter subscription)
• Legitimate interests: To operate and improve our website and services
• Legal obligation: Where required by Australian law

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers: Third-party vendors who assist us in operating our website (e.g., hosting providers, analytics services), subject to confidentiality obligations
• Legal authorities: Where required by law, court order, or regulatory authority
• Business transfers: In the event of a merger, acquisition, or sale of assets

Any third parties we engage are required to handle your information in accordance with Australian privacy law.

7. International Data Transfers

Some of our service providers may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure it receives equivalent protection to that required under Australian law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 2 years.

9. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies and similar technologies to enhance your experience. For full details, please refer to our Cookie Policy.

11. Your Rights

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent for newsletter communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at [email protected].

12. Children's Privacy

FrameStorms is strictly for users aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

13. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of framestorms.info after changes constitutes acceptance of the revised policy.

15. Contact Us

For privacy-related questions or complaints, please contact:

• Email: [email protected]
• Post: Privacy Officer, FrameStorms, Level 12, 1 Market Street, Sydney NSW 2000, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.