Privacy Policy

This Privacy Policy describes how FrameStorms ("we", "us", or "our"), operated by FrameStorms Media Pty Ltd (ABN 47 123 456 789), collects, uses, discloses, and manages personal information on the website framestorms.info. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using framestorms.info, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website.

1. Who We Are

FrameStorms Media Pty Ltd is an Australian company operating an independent gaming media website. Our registered address is Level 12, 680 George Street, Sydney NSW 2000, Australia. You can contact our Privacy Officer at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact form submissions: name, email address, and message content when you contact us via our contact form.
• Newsletter subscriptions: email address when you subscribe to our weekly newsletter.
• Correspondence: any information you include in emails or messages sent to us.

2.2 Information Collected Automatically

• Usage data: pages visited, time spent on pages, links clicked, and referring URLs.
• Device information: browser type and version, operating system, device type, and screen resolution.
• IP address: used for analytics, security, and approximate geographic location (country/state level).
• Cookies and similar technologies: as described in our Cookie Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and editorial updates (only if you have subscribed).
• To analyse website traffic and improve our content and user experience.
• To detect, prevent, and address technical issues and security threats.
• To comply with our legal obligations under Australian law.
• To send you important notices about changes to our policies or services.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent: where you have provided explicit consent (e.g., newsletter subscription, cookie acceptance).
• Legitimate interests: for website analytics, security, and improving our services, provided these interests are not overridden by your rights.
• Legal obligation: where processing is required to comply with applicable Australian law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: trusted third-party providers who assist us in operating the website (e.g., hosting providers, email delivery services, analytics platforms). These providers are contractually bound to protect your information and use it only for the purposes we specify.
• Legal authorities: where required by law, court order, or government regulation.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies

We use cookies and similar tracking technologies on framestorms.info. For full details on the types of cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months for customer service purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Complain about a breach of the APPs.
• Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

framestorms.info is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. International Data Transfers

Some of our service providers may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient handles it in a manner consistent with the Australian Privacy Principles.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of framestorms.info after any changes constitutes your acceptance of the updated policy.

14. Complaints

If you have a complaint about how we handle your personal information, please contact us first at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Contact Us

For any privacy-related enquiries, please contact:

• Privacy Officer, FrameStorms Media Pty Ltd
• Level 12, 680 George Street, Sydney NSW 2000, Australia
• Email: [email protected]
• Phone: +61 2 9876 5432